FAQ
Q: Do you do pre-orders?
A: No, we will only sell products that we have in stock. Pre-sales can be messy, and in some cases the order never comes in or is smaller in quantity than anticipated. The last thing we want to do is tell you that you won't be getting the Pop you pre-ordered and have been eagerly awaiting through no fault of our own, so we choose to avoid that potential situation.
Q: The Pop I'm looking at says "Condition: 8 out of 10 or better". Does this mean it will come damaged?
A: While we do grade all of our Pops and mention if there is any significant damage, we choose not to split hairs when it comes to 8/10, 9/10 and 10/10 because 98% of collectors would be perfectly happy with any of these conditions. Our 8/10 means that there might be very minor shelf wear at the absolute worst. However, on more expensive Pops ($50+) we will note the exact condition in our estimation. For more info on how we grade our Pops, please consult our Condition Guide.
Q: How often do you add new Pops to the site?
A: We add several hundred new Pops to the site every Sunday at 9pm eastern and Wednesday at 3pm eastern! But be ready because the harder to find ones sell quickly, usually minutes within going live. They can be found on our 'Newly Added' page the second they go live.
Q: What types of payments do you accept?
A: We currently accept all major credit cards through our own payment processor, as well as Paypal and Amazon Payments (Amazon's version of Paypal).
Q: How can you sell Pops below MSRP?
A: All of our Pops have been purchased on the secondary market and not from Funko directly, therefore they cannot be considered 'New'. But this also means they can be sold for under the manufacturer's suggested retail price.
Q: How quickly will you ship my Pop?
A: Our goal is for all purchases will be shipped within 3 business days of purchase. There are rare occasions where there is a holiday or we receive more orders than anticipated and shipment might be delayed an extra day, but this is not the norm.
Q: Where are you located and do you have a store that customers can visit?
A: We work out of a warehouse in Catonsville, MD. Unfortunately we do not allow walk-in business at this time. Low overhead is one of the reasons for our low prices, and a retail store would add significantly to our costs.
Q: Do you offer returns?
A: One of the things that sets us apart from our competitors is our no-questions-asked return policy. If you're unhappy with your purchase for any reason, please reach out to us and we'll do what we can to make things right.
Q: Do you ship internationally?
A: Yes, we ship worldwide!
Q: Can my Pops be shipped inside a plastic Pop protector?
A: Yes! Just click the checkbox on the product page and your new Pop will be shipped securely in a PopShield protector for an additional small fee.
Q: Do you buy Pops?
A: Absolutely! We are always looking to buy Pop collections. If you have a collection to sell, click the 'We Buy Collections!' tab and fill out the form on that page.