Q: Do you offer pre-orders on Funko Pops and other collectibles?
A: No, we will only sell Funko Pops that we have in stock. Pre-sales can be messy, and in some cases the order never comes in or is smaller in quantity than anticipated. The last thing we want to do is tell you that you won't be getting the Pop you pre-ordered and have been eagerly awaiting through no fault of our own, so we choose to avoid that potential situation. The only products we may offer pre-orders on are our PopShield protectors.
Q: How can you sell Pops below MSRP?
A: Most of our Pops have been purchased on the secondary market and not from Funko directly, therefore they cannot be considered 'New'. But this also means they can be sold for under the manufacturer's suggested retail price.
Q: What condition can I expect my item to be in when I receive it?
A: We evaluate items for condition prior to listing based on our years of condition grading collectibles. Almost all items will be near-mint (NM) or better in our estimation except for some "grail" items which may have light or heavy damage. Any damage designation will be clearly noted in the product listing.
Q: How often do you add new items to the site?
A: We add new Pops to the site throughout every week! But be ready because the harder to find ones sell quickly, usually within minutes or even seconds of going live. They can be found on our 'Newly Added' page the second they go live.
Q: How do you price your items?
A: We typically align our pricing with PPG (poppriceguide.com)/HobbyDB (hobbydb.com) since we've found them to be most accurate across the board. However, prices can be very volatile and we use our best judgement to determine what "fair market value" is if we feel PPG might be off on a particular Pop. Our goal is always to price our Pops fairly, rather than always trying to get top dollar like many Funko Pop sellers. But we cannot always guarantee our prices will align perfectly with PPG or any other price guide.
Q: What types of payments do you accept?
A: We currently accept all major credit cards, as well as Paypal, Apple Pay, Amazon Pay and Shop Pay.
Q: How quickly will you ship my order?
A: Our goal is for all purchases to be shipped within 3 business
Q: Where are you located and do you have a store that customers can visit?
A: We work out of a warehouse in Maryland. Unfortunately we do not allow walk-in business at this time.
Q: Do you offer returns?
A: One of the things that sets us apart from our competitors is our no-questions-asked return policy for most products. If you're unhappy with your purchase for any reason, please reach out to us and we'll do what we can to make things right. You can go here to view our Return Policy.
Q: Do you ship internationally?
A: Yes, we ship almost everywhere!
Q: Can my Funko Pops be shipped inside a plastic Pop protector?
A: Yes! Just click the checkbox on the product page and your new Pop will be shipped securely in a PopShield protector for an additional fee. Add-on PopShields and Armors are always available for purchase for any Pops that will fit in one and would not normally get them free of charge due to value—standard 4" Pops priced at $40 ship in a PopShield free of charge, and over $300 will ship in an Armor, for example. Simply click the add-on option on the Pop listing to add those.
Q: Do you buy Pops?
A: Absolutely! We are always looking to buy Pop collections. If you have a collection to sell, click the 'We Buy Collections!' tab and fill out the form on that page.