FAQ
Got questions? We have answers.
The only products we may offer pre-orders on are our PopShield protectors, Signature Series, and designer toys.
Most of our Pops have been purchased on the secondary market and not from Funko directly, therefore they cannot be considered 'New'.
But this also means they can be sold for under the manufacturer's suggested retail price.
We evaluate items for condition prior to listing based on our years of condition grading collectibles. Almost all items will be near-mint (NM) or better in our estimation except for some "grail" items which may have light or heavy damage.
Any damage designation will be clearly noted in the product listing.
We add new products to the site throughout every week!
We typically align our pricing with PPG (poppriceguide.com)/HobbyDB (hobbydb.com) since we've found them to be most accurate across the board.
However, prices can be very volatile and we use our best judgement to determine what "fair market value" is if we feel PPG might be off on a particular Pop. Our goal is always to price our Pops fairly, rather than always trying to get top dollar like many Funko Pop sellers. But we cannot always guarantee our prices will align perfectly with PPG or any other price guide.
We currently accept all major credit cards, as well as Paypal, Apple Pay, Amazon Pay and Shop Pay.
Our goal is for all purchases to be shipped within 3 business days of purchase.
There are occasions where there is a holiday, some unexpected logistical delay, or we receive more orders than anticipated and shipment might be delayed an extra day or two, but this is not the norm.
We work out of a warehouse in Maryland and you can find information on our Warehouse store here!
One of the things that sets us apart from our competitors is our no-questions-asked return policy for most products.
If you're unhappy with your purchase for any reason, please reach out to us and we'll do what we can to make things right. You can go here to view our Return Policy.
Yes, we ship almost everywhere!
Yes! All standard sized (4") Pops are shipped in a PopShield soft protector, free of charge!
Add-on PopShield Protectors and Armors are always available for purchase for any Pops that will fit in one. Simply click the add-on option on the Pop listing to add a protector.
No, we are not currently purchasing Funko Pop collections.