FAQ

Q: Do you do pre-orders?

A: No, we will only sell Pops that we have in stock. Pre-sells can be messy, and in some cases the order never comes in or is smaller in quantity than anticipated. The last thing we want to do is tell you that you won't be getting the Pop you pre-ordered and have been eagerly awaiting through no fault of our own, so we choose to avoid that potential situation.

Q: How can you sell Pops below MSRP?

A: All of our Pops have been purchased on the secondary market and not from Funko directly, therefore they cannot be considered 'New'.

Q: Where are you located and do you have a store that customers can visit?

A: We work out of a small warehouse in Ellicott City, MD. Unfortunately we do not allow walk-in business at this time. Low overhead is one of the reasons for our low prices, and a retail store would add significantly to our costs.

Q: Do you offer returns?

A: We offer returns on Pops that have been damaged during shipping. If you feel that your Pop is not what you were expecting, click the 'Contact Us' tab and we will try and make things right.

Q: Do you ship internationally?

A: Yes, we ship worldwide!

Q: Can my Pops be shipping inside a plastic Pop protector?

A: Yes! Just click the checkbox on the product page and your new Pop will be shipped securely in a Pop protector for an additional $2.

Q: Do you buy Pops?

A: Absolutely! We are always looking to buy Pop collections. If you have a collection to sell, click the 'Contact Us' tab and let us know what you're looking to sell.