Refund policy

Refund policy

7BAP has the most flexible return policy in the industry when it comes to Pops and other collectibles: If you are unhappy with your collectible purchase for any reason, you can start a return through our Returns Portal within 14 days of delivery for a refund of the purchase price*. Our philosophy is that this is a hobby that is meant to be enjoyed by collectors, so when purchasing online there should be no underlying stress and the buyer should always have recourse. Our number one goal is to make sure our customers are happy with every order so that we can forge long-lasting relationships and become the best collectibles shop on the internet.

Checkout+

To make returns and shipping issues even more stress-free, we offer Checkout+, an optional add-on available at checkout that provides both free return shipping and package protection for your order.

Free Return Shipping: If you need to return an item for a refund, your return shipping label is covered.
Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Returns Portal, and upon approval, receive a same-item replacement (where available) at no extra cost.

Checkout+ cannot be cancelled or refunded after purchase and will not be included in refund amounts.
Coverage cannot be added to an order after it has been placed.
Checkout+ is not offered on international orders. However, all customers, including international customers, can still start a return through our Returns Portal and have a return label sourced for them.


Lost or Damaged Packages

We have time-tested packing standards that successfully limit damage in transit, but sometimes it is simply unavoidable. If you ever encounter loss or damage in transit caused by a shipping carrier (or if you have not received your package after scanned delivery), please file a claim through our Returns Portal as soon as possible within 14 days and select the reason that fits your situation. Be sure to retain all shipping materials, as we will need photos and carriers (USPS, in particular) may need the actual shipping materials for any claim investigation. If you purchased Checkout+ at checkout, approved claims are replaced with the same item at no extra cost. If you did not purchase coverage, we will still work with you on a solution.

If you have any issue whatsoever with your order, just fill out the form on the 'Contact Us' page and we will get back to you within 24 hours.

 

*RETURN SHIPPING: If you purchased Checkout+ at checkout, your return shipping label is covered. If you did not purchase Checkout+, a return shipping label will be sourced for you through our Returns Portal, but you will be responsible for the cost of that label. If a mistake was made on our end then we're happy to pay shipping on the return. We try to be as fair as possible, but we also cannot take substantial losses on orders when the error was not on our end.

**EXCEPTIONS: There are some items that we cannot offer returns on. These include PopShield sizes ordered in error (returns are only accepted for damage or defects), mystery/blind boxes, and Signature Series Pops among others.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party you indicate) acquire physical possession of the last item in your order.

To exercise this right, please inform us of your decision to withdraw through our Withdrawal Portal. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period expires.

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied proof of return, whichever is earliest.

You must send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.