Refund policy

Refund policy

7BAP has the most flexible return policy in the industry when it comes to Pops and other collectibles: If you are unhappy with your collectible purchase for any reason, you can contact us through the form on the  'Contact Us' page within 14 days of delivery to make a refund request. Please be sure to include any pertinent information such as a description of your concern and damage details/photos to help with the approval process.

Our philosophy is that this is a hobby that is meant to be enjoyed by collectors, so when purchasing online there should be no underlying stress and the buyer should always have recourse. Our number one goal is to make sure our customers are happy with every order so that we can forge long-lasting relationships and become the best collectibles shop on the internet.


Lost or Damaged Packages

We have time-tested packing standards that successfully limit damage in transit, but sometimes it is simply unavoidable. If you ever encounter loss or damage in transit caused by a shipping carrier (or if you have not received your package after scanned delivery), please let us know through the form on the  'Contact Us' page as soon as possible within 14 days and select the reason that fits your situation. Be sure to retain all shipping materials, as we will need photos and carriers (USPS, in particular) may need the actual shipping materials for any claim investigation. 

If you have any issue whatsoever with your order, just fill out the form on the 'Contact Us' page and we will get back to you within 24 hours.

*RETURN SHIPPING: If your item was damaged in transit or we made a fulfillment error, your return shipping label is covered by us. In most other cases you will be responsible for the cost of that label and/or the original shipping cost. 

**EXCEPTIONS: There are some items that we cannot offer returns on. These include PopShield sizes ordered in error (returns are only accepted for damage or defects), mystery/blind boxes, and Signature Series Pops among others.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party you indicate) acquire physical possession of the last item in your order.

To exercise this right, please inform us of your decision to withdraw through our Withdrawal Portal. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period expires.

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied proof of return, whichever is earliest.

You must send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.